Core Responsibilities:

• Upsell LRP products.
• Process cash and debit payments for in-store and online customer purchases via Dutchie.
• Ensuring all transactions are verified with the correct quantities and product(s)
• Ensuring all transactions are accurate, compliant, and properly secured with the order’s POS receipt attached to the outside or inside the exit bag.
• Maintain organization and cleanliness of workstations and retail store.
• Follow LRP Cash Handling Policy and all job-related processes and procedures.
• Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products.
• Report customer complaints to Retail-Leadership promptly.

• Upsell LRP products.
• Greet customers as they enter the dispensary.
• Engage, upsell, and connect with customers.
• Educate customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.

Education and Experience -

• A minimum of 2 years of experience in retail, customer service, or a related field is required.
• High School Diploma, GED or equivalent required.
• College degree preferred.
• Adult-Use Massachusetts Retail cannabis industry experience preferred.
• Experience with Dutchie or other Seed-to-Sale POS experience is a plus.
• Multilingual abilities to assist a diverse customer base is a plus.

Physical Requirement/Work Environment -

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must be able to lift, carry, and balance up to 30 pounds.

Knowledge –

• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.

Skills -

• Superior customer service skills.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people; service-oriented.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management — Managing one's own time and the time of others and multitasking.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Ability to learn new computer software.
• Ability to handle and count cash and inventory-related items.
• Ability to educate consumers and connect with customers.
• Fluent in the English language, both verbal and written.
• Ability to adapt with software updates and procedures.
• Ability to handle and count inventory-related items.
• Ability to read small font on small labels to ensure compliance accuracy.

Additional Requirements –

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.