The Assistant General Manager (“AGM”) is responsible for providing support and assisting the General Manager with managing day-to-day operations of the dispensary in accordance with state and local laws and standards set by Lazy River Products. The AGM support may include scheduling, training, policy and procedure updates, product information and updated all pertinent groups with industry news. The AGM reports directly to the General Manager.

Core Tasks and Responsibilities –

• Provide the GM with assistance for maintaining and exceeding all sales related goals.
• Assist with overseeing all aspects of the retail dispensary.
• Assist with coordination with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross reference, internal product delivery and product development initiatives based on customer input and feedback.
• Assist the GM’s initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market.
• Provide superior customer service for vendors and guests.
• Organize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflicts.
• Assist with overseeing product returns, coordinating with the GM and Inventory Manager to ensure quality control and product integrity are maintained.
• Assist the GM’s responsibility for establishing and maintaining a comprehensive training program for all retail roles.
• May assist GM with personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has established.
• Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environment.
• Ensure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates.
• Assist with ensuring there is adequate supervision and leadership coverage for each shift.
• Assist with daily communication to Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems.
• Additional duties as assigned.

Education and Experience -

• At least 2 years of proven retail management or supervisory experience required.
• At least 5 years of retail customer service, customer relationship management, or equivalent experience required (such as CRM software). or equivalent retail supervisory experience).
• High school diploma, GED, or equivalent required.
• College Degree preferred.
• Adult-Use Massachusetts Retail cannabis industry experience preferred.
• Experience with Dutchie or other Seed-to-Sale POS experience is preferred.
• Multilingual abilities to assist a diverse customer base is a plus.

Physical Requirement/Work Environment -

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must be able to lift, carry, and balance up to 50 pounds.

Knowledge –

• Administrative — Knowledge of administrative tasks and inventory database.
• Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.
• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.

Skills -

• Strong leadership skills.
• Superior customer service skills.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people; service-oriented.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Time Management — Managing one's own time and the time of others and multitasking.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Instructing — Teaching others how to do something.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Negotiation — Bringing others together and trying to reconcile differences.
• Persuasion — Persuading others to change their minds or behavior.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Abilities -

• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Integrity — Job requires being honest and ethical.
• Ability to learn new computer software.
• Ability to handle and count cash and inventory-related items.
• Ability to educate consumers and connect with customers.
• Fluent in the English language, both verbal and written.
• Ability to adapt with software updates and procedures.
• Ability to handle and count inventory-related items.
• Ability to read small font on small labels to ensure compliance accuracy.

Additional Requirements –

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work on holidays outside of Christmas Day and Thanksgiving Day.
• Reliable transportation.